Cookie Policy

Last Updated: 29 July 2026

This Cookie Policy explains how IRCC FZCO, the operator of IndonesiaVisa.com, uses cookies and similar technologies when you visit, browse or interact with our website.

This Cookie Policy should be read together with our Privacy Policy.

1. About IndonesiaVisa.com

IndonesiaVisa.com is an independent visa assistance service operated by IRCC FZCO. We provide application guidance, document preparation support and customer assistance for travellers applying for an Indonesian visa.

We are not affiliated with, endorsed by, or acting on behalf of the Government of Indonesia. Cookies are not used to approve, reject or make official decisions regarding visa applications.

2. What Are Cookies?

Cookies are small text files that a website stores on a visitor’s computer, mobile phone, tablet or other internet-enabled device.

Cookies allow websites to recognise a browser or device, maintain sessions, remember preferences, operate shopping carts, support checkout functionality and understand how visitors interact with website content.

Cookies may be:

Session cookies, which normally expire when the browser is closed; or
Persistent cookies, which remain on the device until they expire or are deleted.

Cookies placed by IndonesiaVisa.com are known as first-party cookies. Cookies placed by external service providers are known as third-party cookies.

3. How We Use Cookies

IndonesiaVisa.com may use cookies and similar technologies to:

Operate and secure the website
Maintain website sessions
Support application forms
Maintain the shopping cart and checkout process
Remember cookie preferences
Process transactions
Prevent fraud, misuse and unauthorised access
Understand website usage and performance
Identify and resolve technical issues
Improve website content and functionality
Measure advertising and campaign performance
Remember choices made by visitors

We do not use cookies to guarantee visa approval or influence decisions made by Indonesian immigration authorities.

4. Categories of Cookies

4.1 Strictly Necessary Cookies

Strictly necessary cookies support essential website functions and may be required for the website to operate correctly.

These cookies may be used for:

Website security
Session management
Shopping-cart functionality
Checkout functionality
Payment-session management
Fraud prevention
Form operation
Remembering cookie-consent choices

Blocking these cookies may prevent important parts of IndonesiaVisa.com from functioning correctly.

Strictly necessary cookies are not used for personalised advertising.

4.2 Functional Cookies

Functional cookies help the website remember choices or settings selected by a visitor.

These cookies may support:

Language or display preferences
Form progress
Previously selected visa categories
Dismissed website notices
Website accessibility preferences
Other user-selected settings

Functional cookies help provide a more consistent website experience.

4.3 Analytics Cookies

Analytics cookies help us understand how visitors use IndonesiaVisa.com.

Information collected through analytics technologies may include:

Pages visited
Time spent on the website
Website navigation
Browser type
Device type
Referring website or advertising source
General geographic region
Website errors
Interaction and performance information

We use this information to improve website content, functionality, performance, security and user experience.

Analytics cookies will be used according to the visitor’s cookie preferences where consent is required.

4.4 Advertising and Measurement Cookies

Advertising and measurement cookies may be used to understand how visitors reach IndonesiaVisa.com and whether they complete actions such as:

Viewing a visa service
Starting an application
Submitting a form
Reaching the checkout
Completing a payment

These technologies may help us:

Measure advertising performance
Attribute website visits to advertising campaigns
Understand the effectiveness of website pages
Limit repetitive advertising
Prevent advertising fraud
Improve campaign relevance
Support remarketing where enabled and permitted

Advertising and measurement cookies will be used according to the visitor’s cookie preferences where consent is required.

5. WooCommerce Cart and Checkout Cookies

IndonesiaVisa.com uses WooCommerce to support its cart and checkout functionality.

WooCommerce may use cookies to:

Identify the visitor’s shopping session
Remember services added to the cart
Detect changes made to the cart
Maintain cart contents between website pages
Support the checkout process
Connect the visitor to their order session
Remember certain storefront notices or settings

These cookies are generally necessary to provide the cart and checkout functions requested by the visitor.

The exact cookies used may depend on the WooCommerce features enabled and the visitor’s interactions with the website.

6. Payment and Security Technologies

When a visitor proceeds to checkout, the payment provider and related security services may use cookies or similar technologies for:

Payment processing
Transaction authentication
Fraud prevention
Risk assessment
Website and payment security
Maintaining the payment session
Detecting suspicious or unauthorised activity

Payment providers process information according to their own privacy and cookie practices.

IRCC FZCO does not control cookies placed directly by independent payment providers or financial institutions.

7. Third-Party Services

IndonesiaVisa.com may use third-party services to operate and improve the website.

These services may include:

Payment-processing services
Website hosting services
Website security services
Analytics services
Advertising-measurement services
Email and communication services
Fraud-prevention services
Embedded content or mapping services

Third-party providers may use cookies or similar technologies when their services are loaded or used.

Third-party providers are responsible for their own privacy and cookie practices. Their use of information is governed by their respective policies and applicable law.

8. Cookie Consent and Privacy Choices

When visiting IndonesiaVisa.com, visitors may be presented with options to:

Accept All
Reject Non-Essential
Manage Preferences

Strictly necessary cookies may continue to operate because they support functions such as website security, forms, shopping carts, checkout and consent management.

Analytics, advertising and other non-essential cookies will be handled according to the preferences selected by the visitor where consent is required.

Rejecting non-essential cookies will not prevent visitors from accessing general website content, although some optional website functions may be limited.

9. Changing or Withdrawing Cookie Preferences

Visitors may change or withdraw their cookie preferences at any time by selecting the Cookie Settings link available in the website footer.

Changing cookie preferences will apply to future use of relevant cookies and technologies.

Previously stored cookies may remain on the visitor’s device until they expire or are deleted through browser settings.

10. Browser Cookie Controls

Most browsers allow visitors to:

View stored cookies
Delete individual cookies
Delete all cookies
Block cookies
Block third-party cookies
Receive notifications before cookies are stored
Restrict cookies for specific websites

Browser controls are separate from the cookie-consent settings provided by IndonesiaVisa.com.

Blocking all cookies may prevent certain website functions, including application forms, shopping-cart functions and checkout, from operating correctly.

11. Cookie Duration

The length of time a cookie remains on a device depends on its purpose and configuration.

Some cookies expire when the browser session ends. Other cookies may remain for a defined period to remember preferences, maintain security, support analytics or measure advertising performance.

Third-party cookie durations are determined by the relevant service providers.

Visitors may delete stored cookies at any time through their browser settings.

12. Personal Data and Cookies

Some information collected through cookies may be treated as personal data under applicable privacy laws, particularly when it is combined with other information.

Where cookie information constitutes personal data, it will be handled in accordance with our Privacy Policy.

IRCC FZCO does not sell or rent personal data collected through IndonesiaVisa.com.

13. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

There is currently no universally accepted technical standard for responding to all browser-based Do Not Track signals. IndonesiaVisa.com instead provides cookie-consent controls through which visitors may manage non-essential cookies.

14. Changes to This Cookie Policy

IRCC FZCO may update this Cookie Policy when:

Website functionality changes
New technologies are introduced
Service providers change
Cookie practices change
Legal or regulatory requirements change
Security or operational requirements change

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

For questions about this Cookie Policy or the use of cookies on IndonesiaVisa.com, contact:

IRCC FZCO
Operator of IndonesiaVisa.com
Email: contact@indonesiavisa.com

Please include sufficient information about your question or concern so that our team can review and respond appropriately.