Privacy Policy – Indonesia Visa

Last Updated: [6th June 2026]

This Privacy Policy explains how IndonesiaVisa.com (“IndonesiaVisa.com,” “we,” “us,” or “our”) collects, uses, stores, shares, protects, and processes your personal data when you visit our website, use our platform, contact us, submit an inquiry, request visa information, apply for an Indonesia visa or eVisa-related service, or otherwise interact with our website.

This Privacy Policy also explains your data protection rights, including your rights to access, correct, delete, restrict, or object to certain processing of your personal data, where such rights apply under applicable law.

By using IndonesiaVisa.com, submitting your information, requesting services, or communicating with us, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.

Only individuals aged 18 years or above may create a profile, submit a visa request, or use our services directly. If an adult submits information on behalf of a minor, dependent, family member, traveler, or another person, that adult confirms that they have the authority to provide such information and accepts responsibility for the accuracy and lawful submission of that data.

If you have additional questions or require more information about this Privacy Policy, you may contact us at:

Email: contact@indonesiavisa.com

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through IndonesiaVisa.com and related online interactions, including contact forms, visa inquiry forms, eVisa request forms, email communication, customer support communication, payment-related communication, and other website-based services.

This Privacy Policy applies only to our online activities and is valid for visitors and users of IndonesiaVisa.com with regard to the information they share with us or that we collect through this website.

This Privacy Policy does not apply to information collected offline or through channels not controlled by IndonesiaVisa.com, unless specifically stated otherwise.

This Privacy Policy also does not apply to third-party websites, advertisers, payment processors, government portals, embassy websites, immigration websites, or external platforms that may be linked from IndonesiaVisa.com. Those third parties have their own privacy policies, terms, and data practices.

2. Information We Collect

We collect personal data when you interact with IndonesiaVisa.com, submit a form, contact us, request visa-related services, apply for an Indonesia visa or eVisa assistance service, subscribe to updates, respond to our communication, or use our website.

The type of information we collect depends on how you use our website and services.

2.1 Information You Provide Directly

You may provide personal data to us when you:

Fill out a contact form
Submit a visa inquiry
Request Indonesia visa or eVisa assistance
Create or update a user profile
Upload documents
Contact customer support
Subscribe to updates
Make a payment or request billing support
Send us an email
Provide information on behalf of another traveler

The information you provide may include:

Full name
Email address
Phone number
Nationality
Country of residence
Date of birth
Gender
Passport number
Passport issue and expiry date
Passport copy or scanned document
Photograph or identity image
Travel dates
Arrival and departure details
Destination or accommodation details in Indonesia
Visa type requested
Purpose of travel
Employment or business details
Family or dependent information
Emergency contact details
Payment or billing information
Supporting documents required for visa processing
Any message, inquiry, or additional information you submit

2.2 Visa Application and eVisa Request Information

When you request visa, eVisa, entry permit, travel authorization, or related assistance through IndonesiaVisa.com, we may collect additional personal data necessary for identity verification, eligibility assessment, document preparation, application review, communication, submission support, customer service, and processing-related purposes.

This may include:

Passport and identity details
Travel history
Previous visa history
Immigration-related information
Entry and exit details
Flight or travel itinerary information
Hotel or accommodation details
Invitation letters or sponsor details
Employment, business, or student information
Financial or supporting documents, where required
Health, vaccination, or medical-related information, where required by applicable authorities or travel rules
Criminal, refusal, deportation, or immigration history, where required for eligibility assessment
Marketing preferences and communication preferences

Some of this information may be considered sensitive personal data under applicable privacy laws. We only collect such information where it is necessary for the service requested, required by authorities, permitted by law, or provided with your consent.

2.3 Information Collected Automatically

When you visit IndonesiaVisa.com, certain information may be automatically collected through log files, cookies, analytics technologies, and similar tools.

This information may include:

Internet Protocol address
Browser type
Internet Service Provider
Device type
Operating system
Date and time stamp
Referring and exit pages
Pages visited
Time spent on pages
Clicks and website interactions
General location information based on IP address
Language preferences
Browser settings
Website usage patterns

This information is generally used for analytics, website security, website improvement, user experience optimization, fraud prevention, troubleshooting, and understanding how visitors interact with our website.

2.4 Payment and Billing Information

If you purchase a service, request paid assistance, or make a payment through IndonesiaVisa.com, we may collect billing-related information such as your name, email address, billing address, transaction reference, invoice details, payment status, and service purchased.

Where payments are processed by third-party payment providers, your payment card or financial details may be collected and processed directly by those providers. We do not intend to store full credit card numbers or complete payment authentication details on our own servers unless legally permitted and necessary.

Payment processors have their own privacy policies and security procedures. You should review their privacy policies before submitting payment details.

2.5 Information from Third Parties

We may receive information about you from third parties when necessary for the services requested. These may include:

Payment processors
Identity verification providers
Service providers
Government authorities
Immigration departments
Embassies or consulates
Visa processing centers
Travel partners or support providers
Advertising and analytics providers
Communication platforms
Fraud prevention or security providers

We use this information only where necessary for the purposes described in this Privacy Policy.

3. Log Files

IndonesiaVisa.com follows a standard procedure of using log files. These files log visitors when they visit websites. Most hosting companies do this as part of hosting services, analytics, security monitoring, and website administration.

The information collected by log files may include IP addresses, browser type, Internet Service Provider, date and time stamp, referring and exit pages, pages visited, and possibly the number of clicks.

This information is not usually linked to personally identifiable information unless necessary for security, fraud prevention, troubleshooting, legal compliance, or service support.

The purpose of this information is to analyze trends, administer the website, track users’ movement on the website, improve user experience, monitor website performance, detect technical issues, prevent abuse, and gather general demographic information.

4. Cookies and Web Beacons

Like many other websites, IndonesiaVisa.com uses cookies, web beacons, tracking pixels, and similar technologies.

Cookies are small files placed on your device when you visit a website. They help the website recognize your browser, remember your preferences, improve website performance, and provide a better user experience.

IndonesiaVisa.com may use cookies to:

Store visitor preferences
Remember pages accessed or visited
Improve website speed and functionality
Understand website traffic and user behavior
Customize website content
Improve forms and service flow
Support analytics and reporting
Help prevent fraud or misuse
Support advertising or remarketing, where applicable

You can choose to disable cookies through your browser settings. However, disabling cookies may affect some website features, form functionality, or user experience.

To learn more about managing cookies, you should review your browser’s cookie settings and privacy controls.

5. Google DoubleClick DART Cookie and Advertising Cookies

Google may be a third-party vendor or advertising partner on IndonesiaVisa.com. Google may use cookies, including advertising cookies sometimes referred to as DART cookies, to serve ads to visitors based on their visit to IndonesiaVisa.com and other websites on the internet.

Google’s use of advertising cookies enables Google and its partners to serve ads to users based on their visit to IndonesiaVisa.com and/or other websites.

Visitors may choose to decline or manage the use of personalized advertising through Google’s advertising privacy settings and related Google privacy tools.

IndonesiaVisa.com does not control Google’s cookies, advertising technologies, or third-party advertising systems.

6. Our Advertising Partners

Some advertisers or advertising networks on IndonesiaVisa.com may use cookies, web beacons, JavaScript, tracking pixels, or similar technologies in their advertisements and links.

Our advertising partners may include:

Google
Other third-party advertising networks, if used in the future

Each advertising partner has its own privacy policy explaining how it processes user data. You should consult the privacy policy of each advertising partner for more detailed information about their practices and instructions about how to opt out of certain options.

Third-party ad servers or ad networks may automatically receive your IP address when their advertisements or links appear on IndonesiaVisa.com or when you interact with them.

These technologies are used to measure the effectiveness of advertising campaigns, personalize advertising content, prevent ad fraud, limit ad repetition, and understand user engagement.

Please note that IndonesiaVisa.com has no access to or control over cookies used by third-party advertisers.

7. Analytics and Website Improvement

We may use analytics tools to understand how users interact with IndonesiaVisa.com. These tools may collect information such as visited pages, session duration, device type, browser type, referral source, country or region, and interaction behavior.

We use analytics information to:

Improve website design
Improve content quality
Fix technical issues
Understand visitor needs
Improve page speed
Improve service forms
Measure marketing performance
Identify popular pages and service areas
Improve security and fraud prevention

Analytics data may be aggregated or anonymized where appropriate.

8. How We Use Your Personal Data

IndonesiaVisa.com uses personal data for purposes related to website operation, visa-related services, customer support, communication, legal compliance, security, and service improvement.

We may use your personal data to:

Provide visa, eVisa, travel authorization, or related assistance services
Process inquiries and service requests
Review eligibility for requested visa-related services
Prepare, organize, or support visa application information
Verify identity and documents
Communicate with you about your inquiry or request
Send service updates, confirmations, notices, or support messages
Provide customer support
Respond to your questions
Process payments, refunds, invoices, or billing inquiries
Improve website content and services
Personalize website experience
Identify your general location for relevant content or service support
Prevent fraud, misuse, spam, or unauthorized activity
Monitor website performance and security
Comply with legal obligations
Respond to lawful requests by authorities
Protect our rights, users, business, and website
Send marketing communication where permitted by law or with consent
Understand and improve our advertising and marketing effectiveness

We do not sell your personal data in the ordinary course of business.

9. Data Usage Summary

Personal data may be used to provide services, manage visa-related requests, administer the website, personalize content, identify general location, improve services, process payments, prevent fraud, comply with legal obligations, and communicate with users.

Personal data may be shared with entities processing data on our behalf, third parties where necessary for requested services, government authorities where legally required, payment processors, professional advisers, and business partners involved in operating or supporting our services.

You may withdraw consent at any time where processing is based on consent, especially for direct marketing or personalized services.

10. Legal Basis for Processing Personal Data

We process personal data only where we have a lawful reason to do so. Depending on your location and applicable law, our legal basis may include:

10.1 Performance of a Contract

We may process personal data when necessary to provide services you requested, such as visa assistance, eVisa support, document review, customer support, payment processing, or related service communication.

10.2 Consent

We may process personal data based on your consent, such as when you submit information voluntarily, request certain services, agree to receive marketing communication, provide sensitive personal data, or allow personalized services.

You may withdraw your consent at any time by contacting us at contact@indonesiavisa.com.

10.3 Legitimate Interests

We may process data for legitimate business interests, provided those interests are not overridden by your privacy rights. These interests may include website operation, fraud prevention, service improvement, customer support, analytics, security monitoring, and business administration.

10.4 Legal Obligations

We may process and disclose data where required to comply with legal obligations, lawful requests, court orders, immigration requirements, tax obligations, regulatory requirements, or requests from government authorities.

10.5 Vital or Public Interest Reasons

In limited cases, we may process certain information where necessary for health, safety, emergency, travel compliance, or public interest reasons, where allowed by applicable law.

11. Data Sharing

IndonesiaVisa.com may share personal data only where necessary, lawful, and relevant to the purposes described in this Privacy Policy.

We may share data:

11.1 With Third Parties Upon User Consent

We may share your information with third parties when you have given consent or when sharing is necessary to complete the service you requested.

11.2 With Government Authorities

We may share personal data with government authorities, immigration departments, border agencies, embassies, consulates, law enforcement agencies, courts, regulators, or public authorities where required by law, legal process, visa processing needs, immigration compliance, or official request.

11.3 With Service Providers

We may share data with service providers who help operate IndonesiaVisa.com and provide services. These may include:

Hosting providers
IT support providers
Email service providers
Customer support tools
Payment processors
Analytics providers
Security providers
Document management providers
Identity verification providers
Marketing service providers
Professional consultants

These providers are expected to process personal data only for the services they provide to us and in accordance with applicable privacy and security obligations.

11.4 With Payment Processors

If you make a payment, your payment information may be processed by third-party payment processors. These providers may collect and process payment information according to their own privacy policies and security standards.

11.5 With Professional Advisers

We may share data with lawyers, accountants, auditors, insurers, consultants, or other professional advisers where necessary for business, legal, compliance, insurance, accounting, or risk management purposes.

11.6 During Business Transfers

If IndonesiaVisa.com is involved in a merger, acquisition, sale, privatization, restructuring, financing, transfer of assets, integration with another business, or similar transaction, your personal data may be transferred or disclosed as part of that transaction, subject to appropriate confidentiality and legal protections.

11.7 To Protect Rights and Security

We may disclose information where necessary to protect the rights, property, safety, and security of IndonesiaVisa.com, our users, our business, or others. This may include fraud prevention, investigation of misuse, enforcement of terms, and protection against legal claims.

12. International Data Transfers

IndonesiaVisa.com may process, store, or transfer personal data in countries other than the country where you are located. This may include countries outside Indonesia, outside your country of residence, and outside the European Economic Area.

If you access IndonesiaVisa.com from within the EEA, United Kingdom, Switzerland, or another region with data transfer rules, your information may be transferred to and processed in countries that may not provide the same level of data protection as your home country.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers. These may include contractual protections, service provider security commitments, consent, necessity for service performance, or other lawful transfer mechanisms.

By using IndonesiaVisa.com and submitting information, you understand that your personal data may be transferred, stored, and processed outside your country of residence where necessary for the services requested.

13. Data Retention

IndonesiaVisa.com keeps personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

The type of data collected
The service requested
Visa application or eVisa support requirements
Legal, tax, accounting, or reporting obligations
Dispute resolution needs
Fraud prevention and security needs
User consent and withdrawal requests
Business record requirements

If you deactivate your account, request closure, or stop using our services, your account may be flagged for deletion and retained for up to one year before final deletion, unless we are required or permitted to retain the data for legal, compliance, fraud prevention, dispute, or legitimate business reasons.

Marketing data is processed until you withdraw consent, unsubscribe, or object to marketing communication.

Visa-related records may be retained for a reasonable period to support service history, legal compliance, customer support, audit, fraud prevention, dispute handling, and business administration.

When personal data is no longer needed, we will delete, anonymize, or securely archive it where appropriate.

14. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

Secure hosting controls
Access restrictions
Password protection
Encryption where appropriate
Secure communication tools
Malware and abuse monitoring
Internal access controls
Limited access to sensitive records
Staff or contractor confidentiality expectations
Regular review of website security practices

However, no internet transmission, website, email communication, or electronic storage method is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

You are responsible for ensuring that information you submit is accurate, that your account credentials remain confidential, and that you contact us immediately if you suspect unauthorized access or misuse.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data.

These rights may include:

15.1 Right of Access

You may request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.

15.2 Right to Correction

You may request correction of inaccurate, incomplete, or outdated personal data.

15.3 Right to Deletion

You may request deletion of your personal data where applicable. Some data may need to be retained for legal, fraud prevention, immigration, accounting, dispute, or legitimate business reasons.

15.4 Right to Restrict Processing

You may request that we restrict certain processing of your personal data where permitted by law.

15.5 Right to Object

You may object to certain processing activities, including processing based on legitimate interests or direct marketing.

15.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

15.7 Right to Data Portability

Where applicable, you may request that certain personal data be provided in a structured, commonly used, machine-readable format.

15.8 Right to Object to Direct Marketing

You may object to direct marketing at any time. Once you object or unsubscribe, we will stop sending direct marketing communications to you, unless you later opt in again.

15.9 Right to Lodge a Complaint

Depending on your location, you may have the right to lodge a complaint with a data protection authority or regulator if you believe your personal data has been processed unlawfully.

To exercise your rights, contact us at:

contact@indonesiavisa.com

We may need to verify your identity before responding to your request. We may also ask for additional information to help locate your data or understand your request.

16. Mandatory Data

Some personal data is mandatory for specific services. For example, visa or eVisa assistance may require passport details, identity information, travel details, contact information, and supporting documents.

If you do not provide mandatory information, we may be unable to provide the requested service, process your inquiry, verify your eligibility, communicate with you, or complete your request.

17. Withdrawing Consent and Marketing Objection

You may withdraw consent for certain processing activities at any time by contacting us at:

contact@indonesiavisa.com

You may also opt out of direct marketing communication by using any unsubscribe option provided in our emails, where available, or by contacting us directly.

After you withdraw consent or object to marketing, we may still send you non-marketing service messages where necessary, such as updates about an active request, payment confirmation, support communication, legal notices, or security alerts.

18. Children’s Information

Protecting children’s privacy is important to us. IndonesiaVisa.com does not knowingly collect personally identifiable information from children under the age of 13 without appropriate parental or guardian involvement.

Only individuals aged 18 or above may create profiles or submit requests directly through IndonesiaVisa.com.

If a parent, guardian, or authorized adult submits information on behalf of a minor for visa, travel, or family-related purposes, the adult confirms that they have the legal authority to do so and agrees to this Privacy Policy.

Where required, parental or guardian consent will be obtained for processing minors’ personal data.

If you believe that a child has provided personal data to IndonesiaVisa.com without proper consent or authorization, please contact us immediately at contact@indonesiavisa.com. We will make reasonable efforts to promptly remove such information from our records where required by law.

19. Third-Party Privacy Policies

IndonesiaVisa.com’s Privacy Policy does not apply to other advertisers, websites, platforms, payment processors, government portals, embassy websites, immigration websites, or third-party services.

We may provide links to third-party websites for convenience, information, payment processing, visa-related references, advertising, or service support. We are not responsible for the content, privacy practices, security, or data handling of third-party websites.

You should consult the respective Privacy Policies of third-party ad servers, payment processors, service providers, and external websites for more detailed information about their practices and instructions about how to opt out of certain options.

20. Cookie Management

You can choose to disable cookies through your individual browser options. Cookie settings are usually available through your browser’s privacy or security settings.

You may be able to:

Block cookies
Delete existing cookies
Receive alerts before cookies are stored
Block third-party cookies
Manage site-specific cookie permissions
Reset advertising identifiers
Control personalized advertising settings

Please note that disabling cookies may affect website functionality, user experience, form submission, language preferences, security features, analytics accuracy, or service performance.

21. Communications from IndonesiaVisa.com

We may contact you by email, phone, form response, or other communication methods you provide.

Communication may include:

Responses to inquiries
Visa or eVisa request updates
Document requests
Payment or billing notices
Service confirmations
Customer support messages
Security alerts
Legal or policy updates
Marketing messages, where permitted

You are responsible for ensuring that your contact information is accurate and up to date.

22. Accuracy of Information Submitted

You are responsible for ensuring that personal data, travel information, passport details, documents, and other information submitted to IndonesiaVisa.com are accurate, complete, and current.

Incorrect, incomplete, outdated, or misleading information may result in delays, rejection, inability to provide services, additional requests for information, or other consequences related to visa or travel processing.

If you submit information on behalf of another person, you confirm that you have authority to do so and that the information provided is accurate to the best of your knowledge.

23. Automated Processing

We may use automated tools, form logic, analytics systems, fraud detection tools, or internal review systems to help process inquiries, detect errors, improve services, prevent misuse, and organize requests.

We do not intend to make legally significant decisions based solely on automated processing without appropriate human involvement, unless permitted by law and necessary for the service requested.

24. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no universally accepted standard for responding to such signals, IndonesiaVisa.com may not respond to Do Not Track signals in a specific or uniform way.

You can manage cookies and tracking preferences through your browser settings and other privacy tools.

25. Changes to This Privacy Policy

IndonesiaVisa.com may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, technology, advertising practices, data handling practices, or business operations.

When we update this Privacy Policy, we may revise the “Last Updated” date at the top of this page.

Your continued use of IndonesiaVisa.com after changes are posted means you accept the updated Privacy Policy.

We encourage users to review this Privacy Policy regularly to stay informed about how we collect, use, and protect personal data.

26. Consent

By using IndonesiaVisa.com, submitting information, requesting services, uploading documents, contacting us, or interacting with our website, you consent to this Privacy Policy and agree to its terms.

If you do not agree with this Privacy Policy, you should stop using IndonesiaVisa.com and avoid submitting personal data through the website.

27. Contact Us

If you have questions, concerns, complaints, consent withdrawal requests, opt-out requests, data access requests, correction requests, deletion requests, or any other privacy-related inquiry, you may contact us at:

IndonesiaVisa.com
Email: contact@indonesiavisa.com

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.