Private Service Disclaimer

Last Updated: 29 July 2026

This Private Service Disclaimer explains the nature of the services provided through IndonesiaVisa.com.

1. Independent Private Service

IndonesiaVisa.com is an independent visa assistance service operated by IRCC FZCO.

We provide private application guidance, document preparation support, application-information review and customer assistance to travellers applying for an Indonesian visa.

IndonesiaVisa.com is not a government website.

2. No Government Affiliation

IndonesiaVisa.com and IRCC FZCO are not affiliated with, endorsed by, authorised by, sponsored by or acting on behalf of:

  • The Government of Indonesia
  • The Indonesian Directorate General of Immigration
  • Any Indonesian embassy or consulate
  • Any ministry, department or government authority
  • Any other national immigration authority

The use of the word “Indonesia” in our domain name and website content describes the destination and type of visa assistance offered. It does not indicate government ownership, approval or affiliation.

3. We Do Not Issue Visas

IRCC FZCO does not assess, approve, refuse or issue Indonesian visas.

All decisions relating to:

  • Applicant eligibility
  • Visa approval or refusal
  • Visa validity
  • Permitted stay
  • Entry conditions
  • Processing time
  • Requests for additional documents
  • Visa extensions
  • Entry into Indonesia

are made solely by the relevant Indonesian immigration authorities.

Purchasing services from IndonesiaVisa.com does not guarantee that a visa will be approved or issued.

4. Nature of Our Services

Depending on the service selected, IndonesiaVisa.com may provide:

  • General visa information
  • Assistance identifying a potentially relevant visa category
  • Application-form guidance
  • Document preparation support
  • Review of submitted information for completeness
  • Customer support
  • Payment and application-status communications
  • Support with correcting incomplete or inconsistent information
  • Assistance organising information for submission through the applicable process

Our review is an administrative assistance service only. It is not an official government eligibility assessment, legal opinion or immigration decision.

5. Direct Government Application Option

Applicants may be able to apply directly through the official Indonesian Immigration website or another authorised government channel without using IndonesiaVisa.com.

Using our private assistance service is optional.

Applicants are encouraged to compare the available application methods, applicable fees and service terms before making a payment.

A link to the official Indonesian Immigration website is provided on IndonesiaVisa.com for transparency and convenience.

6. Government Fees and Service Fees

Government visa fees and IRCC FZCO’s private service fees are separate charges.

Before payment, applicants will be shown the applicable charges, which may include:

  • Government visa fees
  • IRCC FZCO service fees
  • Selected optional services
  • Applicable taxes
  • Payment-related charges
  • The total payable amount

Payment to IndonesiaVisa.com includes payment for the private assistance services selected by the applicant.

Applicants should review the full fee breakdown before completing payment.

7. No Approval or Processing-Time Guarantee

IndonesiaVisa.com does not guarantee:

  • Visa approval
  • Visa issuance
  • Approval within a specific period
  • Government processing within 24 or 48 hours
  • Acceptance of submitted documents
  • Entry into Indonesia
  • A particular visa validity period
  • Approval of a visa extension

Any processing time displayed on the website is an estimate only.

Government processing may be affected by application volume, public holidays, security checks, technical systems, requests for additional documents and other circumstances outside the control of IRCC FZCO.

8. Priority Application Review

Where Priority Application Review is offered, it relates only to the internal handling and review performed by IRCC FZCO.

Priority Application Review does not guarantee:

  • Faster government processing
  • Submission within a fixed period
  • Visa approval
  • Visa issuance within 48 hours
  • Entry into Indonesia

The Indonesian immigration authorities retain full control over government processing and visa decisions.

9. Optional Services

Optional services may be offered during the application process.

These may include insurance, priority internal review, document-related assistance or other third-party services.

Selecting an optional service does not:

  • Improve the applicant’s official eligibility
  • Influence the government’s decision
  • Guarantee visa approval
  • Guarantee faster government processing
  • Guarantee entry into Indonesia

The price and relevant conditions of an optional service will be displayed before purchase.

10. Information Provided by Applicants

Applicants are responsible for ensuring that all information and documents submitted through IndonesiaVisa.com are accurate, complete, current and consistent with their passport and travel circumstances.

IRCC FZCO is not responsible for delays, refusal or other consequences resulting from:

  • Incorrect information
  • Incomplete information
  • Invalid documents
  • Expired documents
  • Unclear document copies
  • Misleading or false information
  • Failure to provide requested documents
  • Failure to respond within the required time
  • Selecting an unsuitable visa category

Applicants should review their information carefully before submission and payment.

11. Visa Requirements May Change

Visa requirements, government fees, permitted activities, validity periods, processing procedures and immigration rules may change without prior notice.

Although we aim to keep website information accurate and current, applicants should review the latest information available through the official Indonesian Immigration authorities before applying or travelling.

Information published on IndonesiaVisa.com should not be treated as a permanent statement of government policy.

12. Entry Into Indonesia

Possession of an approved visa does not automatically guarantee entry into Indonesia.

Entry decisions may be made by immigration officers at the port of arrival.

Travellers remain responsible for meeting all applicable entry requirements, including passport validity, travel documentation, permitted activities and any health, customs or immigration requirements.

13. No Legal or Immigration Advice

Information and assistance provided through IndonesiaVisa.com are general and administrative in nature.

Nothing on the website constitutes:

  • Legal advice
  • Official immigration advice
  • A government eligibility decision
  • A guarantee of visa approval
  • A guarantee of entry
  • A substitute for advice from a qualified legal professional or government authority

Applicants requiring legal advice should consult an appropriately qualified professional.

14. Third-Party Services and Websites

IndonesiaVisa.com may provide links to government websites, payment providers, insurance providers or other third-party services.

IRCC FZCO does not control the content, availability, decisions or practices of independent third parties.

Third-party services may be governed by their own terms, privacy policies, refund conditions and service rules.

15. Relationship With Other Policies

This Private Service Disclaimer should be read together with our:

  • Terms and Conditions
  • Privacy Policy
  • Refund Policy
  • Cookie Policy

Where an applicant purchases a service, the applicable Terms and Conditions and Refund Policy also apply.

16. Contact Us

For questions about the nature of our services or this Private Service Disclaimer, contact:

IRCC FZCO
Operator of IndonesiaVisa.com
Email: contact@indonesiavisa.com

Please include sufficient details about your enquiry so that our support team can review and respond appropriately.